The possibilities, potential and cost savings of the "human factor", which should be taken into account when increasing efficiency in the context of conflict management.
Further authors: Oliver Ahrens, Gernot Barth and Bernhard Böhm.
Silent reserve (only available in German language)
2013
"Personalwirtschaft, Jahrgang 2013, Heft 09" [Personalwirtschaft, Volume 2013, Issue 09]
