The article explores the potential benefits of conflict in terms of innovation with proper conflict management, which leads to savings in working time and ultimately conflict costs.
Thinking trap conflict - how companies avoid the most expensive conflict costs (only available in German language)
2016
"Ferz/Salicites: Mediation in Betrieben – Konfliktmanagement und Organisationsentwicklung im Arbeitsalltag, Verlag Österreich, Bandnummer 3, S. 3-14, 2016" [Ferz/Salicites: Mediation in companies - conflict management and organisational development in everyday work, Verlag Österreich, vol. no. 3, pp. 3-14, 2016]
