2016
The article explores the potential benefits of conflict in terms of innovation with proper conflict management, which leads to savings in working time and ultimately conflict costs.
Thinking trap conflict - how companies avoid the most expensive conflict costs (only available in German language)
"Ferz/Salicites: Mediation in Betrieben – Konfliktmanagement und Organisationsentwicklung im Arbeitsalltag, Verlag Österreich, Bandnummer 3, S. 3-14, 2016" [Ferz/Salicites: Mediation in companies - conflict management and organisational development in everyday work, Verlag Österreich, vol. no. 3, pp. 3-14, 2016]
